ACCESSING THE SURVEY
Missing User ID
Invalid User ID
Common User ID Errors
Survey not loading
URL does not work
AOL User, Having trouble with survey
WEBTV will not load survey questions
TAKING THE SURVEY
Text is Overlapping
Says "Have not answered all questions"
Cannot find "NEXT" button
Survey Stopped Working
Phone Number not accepting
Clicked "BACK" on web browser
Want a response after taking survey
COMMON QUESTIONS ABOUT THE SURVEY
Can I take the survey more than once?
Do you sell my personal information (email address, phone number etc.)?
Is the first character of the ID a zero or the letter "O"?
How do I get a response to my survey?
Am I supposed to receive an email confirmation?
What are cookies and why do I need them?
How do I enable cookies?
Can the survey be done by phone?
Why is there an expiration on User ID's?
I am getting spam messages, could it be from taking your survey?
Do I have to complete the demographics questions?
COMMON QUESTIONS ABOUT THE SWEEPSTAKES
How can I enter the sweepstakes by mail?
What are the sweepstakes rules?
Can Non-United States Residents enter the sweepstakes?
STILL HAVEN'T ANSWERED YOUR QUESTION? PLEASE CONTACT US At 1-877-883-5587
MISSING USER ID
Your receipt has a 12 character encrypted User ID. This user ID includes the following
information: Restaurant name, Restaurant number, Check number, Date of Visit. Please
contact our Customer Service Hotline at 1-877-883-5587 or Click here to email us
and they will either supply you another ID or verify the original ID number. PLEASE be
sure to have your receipt information ready when you call or please include the information requested above
in your email to our customer service. Thanks!
The user ID on your receipt will stay valid for up to 7 days from your visit,
if you are entering within that time, please check the ID and make sure you are
entering it correctly. The error message "Invalid ID" or "Expired ID" will show
up in red if you are entering the ID incorrectly. If you are unable to
determine the correct ID number, please contact our Customer Service Department
via phone (1-877-U-TELL-US) or email (email@example.com) and they
will assist you.
INVALID USER ID
Please be sure to re-enter your User ID number directly from the receipt. If you
cannot figure out what is wrong with the ID, please contact our Guest
Satisfaction Survey Customer Service-1 -877-U-TELL-US or firstname.lastname@example.org
and let us know the restaurant name, check number, restaurant number (located above check number)
and date of visit. We will be able to look up your ID. For more information please also see help
topic "Common USER ID errors."
COMMON USER ID ERRORS
The receipts do not always print very well or even if they look clear, some numbers and
letters can be easily misread. The first character will accept as either a zero or the
letter "O." Common USER ID errors are O=Q, 3=J, 5=S, G=6, 7=Z, 2=Z, V=U, 8=S. If you
cannot read your user ID and cannot enter the survey, please call our Customer Service
for assistance 1-877-883-5587 or email us at email@example.com and let us
know the restaurant name, number, check number and date of visit (restaurant number is located above the check number).
The ID number needed to take the survey is specific to your check number and information.
Without a receipt and ID number you will not be able to access the survey questions and
enter the sweepstakes online. The good news is that you can still enter the Sweepstakes
for a chance at $25,000!! If you do not receive a receipt with a user ID at your next visit,
please ask your server to reprint the receipt with the survey.
Please see the instructions below on how to enter the sweepstakes by mail.
SURVEY NOT LOADING
As a first resort, try completely shutting down the survey and the browser then
restarting. If you are still having trouble loading the survey, please read the information below.
There are a couple reasons that the survey will not load.
1)If you are a WEBTV user- WebTV is incapable of downloading our survey. If you do not have
access to a PC, please enter the sweepstakes by mail.
2)If you are a Macintosh user with AOL 5.0 or lower- The survey will not work with a Macintosh
running AOL 5.0 or below, please minimize the AOL windows and sign in to Internet Explorer
or another browser. This should allow you to enter the survey.
3)If your FIREWALL is set on the highest security settings- Please check with your Firewall
provider to learn how to control the settings. If you are able to turn down the settings,
you should be allowed to view the survey. Many companies have higher security settings,
so if you are participating from work, please check with your IT support center.
4)If you do not have cookies enabled- see the help topics "What are cookies and why do I need
them?" and "How do I enable cookies?"
5)If your dial-up connection cannot handle our survey file size, the survey may not load.
If you are still having difficulty loading the survey or have questions concerning the
survey, please contact our customer service at 1-877-883-5587
URL DOES NOT WORK
Please double-check that there are no errors in the URL you have entered into
your browser. If you're certain it's correct, there may be a server problem.
Occasionally, problems occur with servers that cannot be anticipated. They are
ususally temporary so please try the URL again later.
AOL USER, HAVING TROUBLE WITH SURVEY
If you are an AOL user, you may need to clear your memory cache. Browsing the
internet before entering the survey may fill up your memory cache. If you go
directly to the survey without browsing the internet, AOL may allow you to take
the survey. You can also try opening up and then minimizing AOL and then using
another browser. Another option is you may want to upgrade your AOL version
and/or internet browser. Here are some helpful links below:
If you are seeing overlapping text on the survey, please minimize the AOL browser and open
Internet Explorer. Take the survey using Internet Explorer. If text
is still overlapping, go to "VIEW" then "TEXT SIZE" and change the setting to MEDIUM.
WEBTV WILL NOT LOAD THE SURVEY QUESTIONS
WebTV does not have the ability to download our survey. The good news is you can still
enter the Sweepstakes via mail. See rules for complete details.
Depending on your computer settings and/or screen size the survey text may overlap. If
you are seeing text overlapping and would like to fix it, please follow the instructions
below (It's easy to fix!).
For Internet Explorer- GO to "View" in your top toolbar and then to "text size." Make
sure the text size is set at MEDIUM or lower. The text size will default back to your
original text size after you leave our site.
For AOL- Please try minimizing AOL and using another browser such as Netscape or Internet
For All other browsers- Please check your browser text settings to ensure that you can read the survey with ease. If you figure out how to adjust your settings it may help when viewing other websites as well.
If you need assistance, contact our customer service at 1-877-883-5587
SAYS "HAVE NOT ANSWERED ALL QUESTIONS."
If you are getting the message "A question on this page has not been answered" please try scrolling down on the page, there
may be questions that are not visible on your current screen. You may need to scroll to see all the questions. Depending on how you
answer the survey, red questions may pop up, please be sure you are answering all the red questions as well, they are not optional. On Page 5
of the survey we ask you if you would like to leave personal comment, please be sure that if you click "YES" that you do leave a comment in the box provided. If
you cannot view the box, please scroll down. If you need further assistance, contact our customer service at...
Cannot find "NEXT" button
The "next" button is located on the bottom toolbar (gray button) and sometimes
is difficult to see. If you do not have a "next" button, please shut down your
browser and connection and start over. If starting over does not work and you
are still not seeing a "next" button, it may be covered by your start menu. Please resize the window to clearly see the "NEXT." If you have
already been through several pages of the survey and the "NEXT" seems to have disappeared, you have two options: You can try resizing the window to see if it's being
covered by something on the screen or you can try restarting the entire survey. You will need to close out of your browser and restart.
SURVEY STOPPED WORKING
Please shut down your connection and browser and try again. The "NEXT" button is located in the bottom left corner and will take you through the rest of the
survey, if you do not see the next button, please resize your window browser or resize your STARTUP toolbar if it is at the bottom of the screen.
If you encounter a
problem again, please contact our Guest Satisfaction Survey Customer Service at
PHONE NUMBER NOT ACCEPTING
Your phone number must be typed exactly as the example shows: "999-999-9999"
the first three numbers are your area code. The dashes must be entered for the
phone number to be accepted, the format will not accept spaces or one large
number. You will be contacted by Email and/or telephone if you win the
sweepstakes, so it is important to make sure this number is correct.
CLICKED "BACK" ON WEB BROWSER
There is not a "back" functionality on our survey, you can only move forward through the survey. It will not let you proceed unless you have answered all the questions (unless it is the
demographics page, all of those questions are optional as stated at the top of the page). If you click "BACK" on your window browser the survey will return back to survey entry page. You will have
to re-enter the survey and start over. If the USER ID comes up as "INVALID" please close your window browser and completely restart. You should be able to go back into the survey again with the same USER ID. We do not receive your survey information
until you send it to us at the end. We do not allow you to click back because the survey changes depending on you answer certain questions. The questions you are asked are based on how you answer others so we cannot allow going back and forth through
pages or the survey will not function properly.
WANT A RESPONSE AFTER TAKING SURVEY
On the survey, we provide a comments box for you to leave the management team more detailed comments abour your visit at the restaurant. This is an anonymous comment
that will not be connected to your name and phone number so if you need a response to your comments please contact our Guest Relations Department at 1-800-983-4637 and press "3" to speak to a representative.
CAN I TAKE THE SURVEY MORE THAN ONCE?
The survey can be taken multiple times during the promotion period. The rules state that you are allowed one entry per day per household.
DO YOU SELL MY PERSONAL INFORMATION (EMAIL ADDRESS, PHONE NUMBER ETC)?
Thank you for taking the time to contact us and for participating in our Guest Satisfaction Survey. Your feedback is very important to us. You should have received a Sweepstakes entry notification Email. This is to verify that your Email address is correct. If you win the sweepstakes, you will be contacted by Email and/or telephone. Your Email address or phone number will not be used in any other way except for sweepstakes notification.
IS THE FIRST CHARACTER A ZERO OR THE LETTER "O"?
The first character will be accepted as either a zero or the letter "O." Our system recognizes both characters as the same. Your entry
will not be affected by whether you type zero or letter "O" for the first character of your USER ID. If your ID is coming up as "invalid"
or "expired" and you are entering within a week of your dine date, then there is a character that is wrong somewhere else in the ID. See topic
for Invalid ID for more information.
HOW DO I GET A RESPONSE TO MY SURVEY?
We want to ensure that your comments regarding the experience you had at the restaurant are properly addressed. We do not reply to each individual survey submitted. The information that the survey participant enters is given back to our managers
in a general and anonymous format. If you would like a response regarding a comment or question you had about the restaurant, please contact
our Guest Relations Department at 1-800-983-4637 and press "3."
Chili's Guest Relations- http://www.chilis.com/contact/
Macaroni Grill Guest Relations- http://www.macaronigrill.com/experience/
Maggiano's Guest Relations- http://www.maggianos.com/contact/
Big Bowl Guest Relations- http://www.bigbowl.com/contact/
Corner Bakery Guest Relations-
On the Border Guest Relations-
AM I SUPPOSED TO RECEIVE AN EMAIL CONFIRMATION?
Upon completing the survey, you should receive a screen that says "Thank you for taking the survey." At this point we have received your
survey information and sweepstakes entry. Depending on what version of the survey you are taking it may also say "you should be receiving an email
confirming your entry." If you receive this screen then you should receive an email confirmation. Reasons you will not receive an email confirmation: you mistyped your email address or
your email account has SPAM filters set up that have automatically deleted the email confirmation or have moved the email to another folder such as a "BULK" or "SPAM" folder.
WHAT ARE COOKIES AND WHY DO I NEED THEM?
Thank you for taking the time to contact us. The survey not loading may be due to Internet Cookies being disabled on your computer. "Cookies" allow us to store information in a small file on your computer. This doesn't hurt your computer at all. In fact, it allows us to offer you a much safer site!
HOW DO I ENABLE COOKIES?
Our survey site requires your browser to support cookies. Please use these instructions to enable cookies in your browser.
If your Internet Cookies are Disabled:
~Internet Explorer- Version 6
1. On the Tools menu, select Internet Options
2. Select the Privacy tab.
3. Select a privacy level under settings (Medium High or High is recommended)
4. Select OK.
5. Refresh survey page
~Internet Explorer- Version 5
1. On the Tools menu, select Internet Options
2. Select the Security tab.
3. If the security level is set to Custom, you can change it to another setting.
4. Select OK.
5. Refresh survey page
1. To learn how to accept cookies, see your browser "Help" menu.
2. Change your setting to at least accept some cookies.
3. Refresh the survey page
CAN THE SURVEY BE DONE BY PHONE?
The survey is not available by phone. We have a customer service line that offers you technical assistance with the survey, gift card inquiries,
and a place to give us your specific comments about the restaurant and ask questions, that number is 1-800-983-4637. In the past we used a phone survey
for a short period of time. After testing the phone survey vs. the online survey, we received more than 8 times the response by internet than by phone. We
then continued the internet survey vs. keeping the phone survey.
WHY IS THERE AN EXPIRATION ON USER ID'S?
We realize that the expiration of ID numbers does seem quick. The receipt invites you to enter the
survey within 3 days. Your User ID will actually be accepted for up to a week from your visit.
We have this time constraint because the information is given back to our managers on a weekly basis,
so that if they need to make a change in the restaurant, they can do so right away. You can enter the sweepstakes
by mail at any time.
I AM GETTING SPAM MESSAGES, COULD IT BE FROM TAKING YOUR SURVEY?
Brinker International does not sell or give away your information to anyone. Our survey website is designed for
information, using it only to notify you if you win the sweepstakes. Even though a third-party vendor manages
our sweepstakes, we send them contact information for the quarterly winners only.
Our company has gone through great measures to be sure that no one is getting spam
as a result of our survey. We have provided our survey with the latest security certificates
to prevent others from hacking into the site and getting information.
DO I HAVE TO COMPLETE THE DEMOGRAPHICS QUESTIONS?
The Demographics questions are completely optional. Your sweepstakes entry and survey information will be accepted regardless if you answer these questions.
HOW DO I ENTER THE SWEEPSTAKES BY MAIL
How to enter the sweepstakes by mail.
1. Hand-print on a 3"x5" piece of paper your name, address, day and evening phone numbers, email address (if any), date of birth, and the name of the restaurant where you dined (if any).
2.Mail it in a hand-addressed envelope: Brinker Sweepstakes, P.O. Box 8688, Westport, CT 06888
Complete set of rules at:
Brinker employees, employees of its affiliates and their households are
prohibited from participation.
What are Sweepstakes Rules?
The complete set of rules:
CAN NON-US RESIDENTS TAKE THE SURVEY AND ENTER THE SWEEPSTAKES?
The contest is open to US Residents only. Please see complete rules at: