Position:                                   XcelleNet Administrator

Reference Number:                1858

Job Summary:

Monitor daily polling to ensure timely transfer of critical data to and from the stores.  Support franchise store-side e-mail.  Plan, schedule, and distribute software updates and other information necessary for store systems operations and reporting.

Qualifications

Education/Experience:

·          At least 2 years college with curriculum in Computer Science (specifically networks and telecomm) 

·          1-3 years with software distribution.

·          1-3 years customer service experience.

·          2+ years technical experience in telecommunications or networks.

Knowledge/Skills/Abilities:

·          Working Knowledge of XcelleNet (NT). 

·          Knowledge of other distribution/remote control software, such as pcAnywhere.

·          Working knowledge of PCs, modems and communications. 

·          Knowledge of batch files and scripting languages. 

·          Knowledge of  Windows 95,   DOS and Windows NT.

·          Knowledge of NT network systems.

·          Knowledge of Exchange Server and SQL Server.

·          Ability to diagnose and remove viruses from store systems.

·          Excellent coordination and organizational skills.

·          Strong communications skills.

·          Ability to prioritize issues and respond appropriately.

·          Ability to troubleshoot and resolve polling related issues.

·          Customer service skills/ability to deal with frustrated people/ability to diffuse difficult situations.